Logistics & Fulfilment
Logistics built for trade customers, not consumer parcels.
How wholesale order handling, UK delivery, lead times and reorder support work at Sun & Spice.
UK delivery
We dispatch from the UK to UK trade customers. Standard delivery is usually within a few business days of order confirmation. Larger or pallet-scale orders are scheduled around your operation.
Wholesale order handling
Each trade customer has a single point of contact for order placement, queries and reorders. Orders move through a clear sequence from confirmation to dispatch, with status communicated when it matters.
Lead times
Lead times for new orders are confirmed at the point of pricing. Bespoke or private-label orders carry longer lead times that we agree up front, so there are no surprises.
Damaged goods
If anything arrives damaged or short, let us know within a reasonable window of receiving the order. We arrange a replacement or credit without putting trade customers through a long process.
Returns and issue resolution
Wholesale supply is not a consumer returns process. If there is an issue with a batch, format, specification or invoice, we deal with it directly with your account contact and resolve it commercially.
Bulk and repeat orders
Once your usage settles into a pattern, we can hold stock against forecast and run reorders on a rhythm that fits your sales or service cycle.
Specific logistics requirements? Tell us about volumes, delivery schedule or documentation needs in your wholesale enquiry and we will confirm what we can do.
Need to discuss specific supply terms?
Send a wholesale enquiry with your operational requirements and we will come back with the right setup for your business.